Guest Information - Ilala Lodge
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Welcome to Ilala Lodge

We are delighted that you have chosen to visit Victoria Falls and stay with us. Here is some handy guest information for you to help you get the most out of your vacation. Please remember our reception is open 24 hours a day, and our Management team is always available to assist. We wish you a wonderful and restful stay at our perfectly placed hotel!

Our Team

These are some friendly faces of our team – if you need any assistance or advice during your stay, we are here to help!

What's On


Do you need some help deciding what to do while you are in Victoria Falls?  Visit our Activities Office and speak to one of our friendly Tours Consultants.


Our top recommendation is to visit The Victoria Falls Rainforest of course! It is open from 6am to 6pm and located only 936 steps away for our hotel. Please ask for directions from reception, or they can call you a taxi if you would prefer. If you do walk to the Falls, please be aware of wild animals and proceed with caution at all times.

Experience the magic of the Zambezi River with a Riverside Dining Experience! An unforgettable evening offering an authentic African-style barbeque dining within an unparalleled setting on the edge of the Zambezi River. The diverse menu includes traditional Zimbabwean specialities, fresh salads and flavour-filled side options freshly prepared on hot open coals under a star-lit sky. The experience includes return transfers, a welcome drink and light entertainment by local musicians. Available throughout the year at the Palm River Hotel, weather permitting. Advanced bookings essential.

We highly recommend a wonderfully relaxing Zambezi River cruise. Ilala Lodge Hotel operates a fleet of small, luxury boats called the Ra-Ikane that offer two-hour breakfast, lunch, bird-watching and dinner cruises. Visit our Activities Desk to book this relaxing cruise boat experience on the Zambezi River. Cruises launch from the jetty site located at the Palm River Hotel.


Visit our luxurious sister hotel, the Palm River Hotel, located just an 8-minute drive from Ilala, perfectly placed on the edge of the tranquil flowing waters of the Zambezi River. A perfect spot in which to relax, unwind and enjoy an afternoon tea, sundowner or delicious evening meal while soaking in the natural surroundings.

View Activities List


For the finest dining in town, look no further than our in-house Cassia Restaurant. We offer indoor dining or a unique al fresco setting on the terrace overlooking the rising ‘Smoke that Thunders’ from the Victoria Falls. Kindly make a reservation at the restaurant, at the Front Desk or by calling EXT 310.

Breakfast 06.30 – 10.00
Lunch 12.00 – 14.00 
Dinner 18.30 – 21.30 
Snack menu available from the bar between 10.00 – 20.00 

Breakfast Menu  Lunch Menu Dinner Menu

Kids Menu Beverage Menu Snack Menu


Download a PDF map of the Victoria Falls area.

Download Map

Frequently Asked Questions

Do you have a spa?

Yes we have a qualified beauty therapist and spa room available. Please see the list of treatments available here – you can book with reception on 301/302.

Download the Spa menu

Can guests pay with credit card?

Accommodation and meals at Ilala Lodge Hotel and activities may be settled by credit card. MasterCard and Visa credit cards are generally accepted in Victoria Falls town. National Park fees, souvenirs, gratuities and sundries etc. often need to be paid in cash so please carry small denominations with you.

Is there WiFi available throughout Victoria Falls?

WiFi is available throughout the Ilala Lodge Hotel. Some restaurants and bars in Victoria Falls also offer free WiFi for their guests.

Is water safe to drink at llala Lodge Hotel?

Our tap water at Ilala Lodge Hotel is safe to drink, however, we suggest that you drink the purified and bottled water which is available at the bar, restaurant and in your rooms.

Is it safe to walk in Victoria Falls town?

Yes, it is safe. The Tourism Police Officers patrol throughout the town. If you feel hassled or mistreated by persistent street vendors, please ask one of these officers to assist you or let our Reception know. The Tourism Police Officers can be identified by their bright yellow vests.

Please be aware of the wild animals which occasionally wander into town, and at the bottom of the hotel grounds. Please always respect their space by keeping a safe distance and not threatening or provoking them. Please note that Ilala Lodge Hotel cannot be held liable for any incident with a wild animal.

How much is it to see the Victoria Falls?

You will need to pay entrance to the Victoria Falls Rainforest, the price depends on your nationality so please remember to take your ID card or passport with :

  • International: 50 USD
  • SADC: 30 USD
  • Zimbabwean:  7 USD

Please note that the entrance fee is for a single entry.

20% off dining at the Palm River Hotel

Enjoy a fusion fare at our sister hotel, the Palm River Hotel, showcasing a unique dining experience on the banks of the tranquil Zambezi River. Located just a 5-minute drive from Ilala Lodge Hotel, the restaurant offers an à la carte menu serving breakfast, lunch and dinner to hotel guests and day visitors.

Use the voucher handed to you upon check-in to enjoy a 20% discount on food at the Palm River Hotel, along with complimentary transfers between Ilala Lodge and Palm River Hotel. Guests are required to present their 20% off food voucher upon arrival. Offer includes a discount on food items only. Dinner reservations are essential, please contact reception to book.

View the Menu

Be social with us!

We love it when guests share their photos taken whilst they say with us – be sure to tag @IlalaLodge so we can share on our page too.