Guest Information - Ilala Lodge
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Welcome to Ilala Lodge

We are delighted that you have chosen to visit Victoria Falls and stay with us. Here is some handy guest information for you to help you get the most out of your vacation. Please remember our reception is open 24 hours a day, and our Management team is always available, so  please let us know if and when we can help.

Covid-19 Heath and Safety

As Ilala Lodge Hotel adopts the personal touch, without the physical touch. Our staff will keep their distance from guests where possible, we also encourage our guests to be respectful of each other’s personal space.

 

Covid-19 Health & Safety

What's On

Our Team

These are the friendly faces of our team – if you need any assistance or advice during your stay, we are ready to help!

  • Heather Kay

    General Manager

  • Jane Masamba

    Deputy General Manager

  • Becky Moyo

    Tours Consultant

  • Sabello Ndlovu

    Tours Consultant

  • Christopher Mashaya

    Food & Beverages Manager

DINING

For the finest dining in town, look no further than our in-house Cassia Restaurant. You have the option of sitting inside the restaurant, or outside on the terrace with a view of the spray rising from the mighty Victoria Falls. We suggest making a reservation which is easy to do either in the restaurant, at the Front Desk or by calling EXT 310.

OPENING TIMES
Breakfast 7am – 9.30am
Lunch 12pm – 2pm
Dinner 7pm – 9.30pm
Snacks can be ordered from the bar from 10am – 9pm

Breakfast Menu  Lunch Menu Dinner Menu

Kids Menu Beverage Menu Snack Menu

ACTIVITIES

Do you need some help deciding what to do whilst you are in Victoria Falls? Please come speak to our Tours Consultant, Becky Moyo at our Activities Desk for advice and bookings.

Our top recommendation is to visit The Victoria Falls Rainforest of course! It is open from 6am to 6pm and located only 936 steps away for our hotel. Please ask for directions from reception, or they can call you a taxi if you would prefer. If you do walk to the Falls, please be aware of wild animals and proceed with caution at all times.

We highly recommend a wonderfully relaxing Zambezi River cruise. Ilala Lodge Hotel operates a fleet of small, luxury boats called the Ra-Ikane that offer breakfast, lunch, bird-watching and dinner cruises. For our guests, you can pay a top-up of $25 and have your breakfast on a morning cruise instead of at the hotel – a perfect way to start the day.

 

Download Activity List

GUEST MAP

Download a PDF map of the Victoria Falls area and rainforest.

Download map

Frequently Asked Questions

Do you have a spa?

Yes we have a qualified beauty therapist and spa room available. Please see the list of treatments available here – you can book with reception on 301/302.

Download the Spa menu

Can guests pay with credit card?

Accommodation and meals at Ilala Lodge Hotel and activities may be settled by credit card. MasterCard and Visa credit cards are generally accepted in Victoria Falls town. National Park fees, souvenirs, gratuities and sundries etc. often need to be paid in cash so please carry small denominations with you.

Is there WiFi available throughout Victoria Falls?

WiFi is available throughout the Ilala Lodge Hotel. Some restaurants and bars in Victoria Falls also offer free WiFi for their guests.

Is water safe to drink at llala Lodge Hotel?

Our tap water at Ilala Lodge Hotel is safe to drink, however, we suggest that you drink the purified and bottled water which is available at the bar, restaurant and in your rooms.

Is it safe to walk in Victoria Falls town?

Yes, it is safe. The Tourism Police Officers patrol throughout the town. If you feel hassled or mistreated by persistent street vendors, please ask one of these officers to assist you or let our Reception know. The Tourism Police Officers can be identified by their bright yellow vests.

Please be aware of the wild animals which occasionally wander into town, and at the bottom of the hotel grounds. Please always respect their space by keeping a safe distance and not threatening or provoking them. Please note that Ilala Lodge Hotel cannot be held liable for any incident with a wild animal.

How much is it to see the Victoria Falls?

You will need to pay entrance to the Victoria Falls Rainforest, the price depends on your nationality so please remember to take your ID card or passport with :

  • International : 30 USD
  • SADC: 20 USD
  • Zimbabwean :  7 USD

Please note that the entrance fee is for a single entry.

Be social with us!

We love it when guests share their photos taken whilst they say with us – be sure to tag @IlalaLodge so we can share on our page too.