Rates

Payment Terms and Conditions

• Check-in: 14:00 hrs
• Check-out: 11:00 hrs
• Rooms will be held until 18:00 hrs. After which, rooms will automatically be released unless the hotel is informed of late arrivals Guests are required to present proof of payment where relevant upon arrival. This can be in printed or digital format.
• Ilala Lodge Hotel Rates quoted are per person per night and are inclusive of en-suite accommodation and breakfast
• Additional requests or extras must be paid for directly at checkout.
• The hotel will invoice at the negotiated nett rate, inclusive of 15% VAT and 2% Government Tourism Levy
• Children’s rates have been indicated on the rates sheets
• Children under the age of 4 will be accommodated free of charge when sharing a room with their parents or other paying guests.

Cancellation Policy

• Group Booking Policy: Book 16 pax and the 17th pax receive complimentary accommodation on a B&B basis
• The hotel reserves the right to amend the above rates in line with any government statutory increases
• 20% non-refundable deposit must be made within 30 days from the date of placing the booking
• The balance must be made on or before 60 days prior to travel date
• If the booking is made within 60 days of travel full payment is required
• Bookings made within 30 days or less of arrival – 100% cancellation fee
• 60 – 30 days – 50% cancellation fee
• More than 60 days – 20% non-refundable deposit retained
• The above percentages are based on the total value of the amount shown on the invoice

Group Cancellation Policy

• Applicable to groups of 6 or more paying guests
• A 20% non-refundable deposit must be made within 30 days from the date of placing the booking
• The balance must be made on or before 60 days prior to travel date
• If the booking is made within 60 days of travel full payment is required
• Bookings made within 30 days or less of arrival – 100% cancellation fee
• 60 – 30 days – 50% cancellation fee
• More than 60 days – 20% non-refundable deposit retained
• The above percentages are based on the total value of the amount shown on invoice