Rates

Please Note:

1. Rates quoted are per person per night and are inclusive of en-suite accommodation, breakfast, statutory 2% tourism levy & 15% VAT.
2. Retail selling price denotes RSP.
3. Room release time is at 18:00 hrs. unless we are notified of a late arrival.
4. Tour-leader / pilot rate are nett.

Please note that these policies have been designed to help us provide a better service to you and your clients.

1. FIT Cancellation policy is as follows:
   A 20% deposit must be made within 30 days from the date of placing the booking for confirmation and the balance payment must be made on or before 60 days prior to travel date.
   More than 60 days – no charge. 30 – 60 days: 50%. Less than 30 days: 100% cancellation fee.
   The above percentages are based on the total value of the individual reservation as booked.
   Bookings made within the 60 days will be held provisionally for 48 hours, full payment must be made within 48 hours.
   Authorised credit account holders will be required to send a confirmation within 30 days agreeing to be liable to a 20% non-refundable deposit, and final voucher must be sent not later the 60 days prior to travel date.
2. Groups Cancellation policy is as follows:
   A 20% deposit must be made within 60 days from the date of placing the booking for confirmation and the balance payment must be made on or before 60 days prior to travel date.
   More than 90 days – no charge. 90 – 60 days: 50%. Less than 60 days: 100% cancellation fee.
   Bookings made within the 90 days will be held provisionally for 48 hours, full payment must be made within 48 hours.
   Authorised credit account holders will be required to send a confirmation email within 60 days from booking date and final voucher must be sent not later the 90 days prior to travel date.
3. All rooms will be held until 18:00 Hrs, unless we are informed that time of arrival will be later. At 18:00 Hrs, all rooms will automatically be released.
4. All guests coming into the hotel must hold a voucher or the voucher must be sent to us prior to their arrival. Where there is not enough time to forward the voucher, a voucher number must be sent to us through email or fax. If the guest does not hold a voucher he will be asked to settle direct unless clearance is received from the Travel Agent or Tour Operator.
5. Should extras also be sent through to the agency, this must be indicated on the voucher or authority emailed or faxed through, otherwise the guest will be asked to settle direct.
6. Ilala Lodge will invoice you out at the negotiated nett rate, inclusive of 15% VAT
7. Children’s rate has been indicated on the rates sheets.
8. Children under the age of 4 will be accommodated free of charge when sharing a room with their parents or other paying guests.
9. Ilala Lodge reserves the right to amend the above rates in-line with any government statutory increases