Honoured as a Top Performing Hotel as Reviewed by Travellers on the World’s Largest Travel Site
VICTORIA FALLS, ZIMBABWE – 22 MAY 2013 – ILALA LODGE today announced that it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 per cent of businesses listed on TripAdvisor receive this prestigious award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
“Ilala Lodge is thrilled to receive a TripAdvisor Certificate of Excellence,” said Martin Vaughan, General Manager at Ilala Lodge. “This is a great achievement and shows that we strive to offer our customers a memorable experience, and this award is evidence that the Ilala Lodge teams’ hard work is translating into positive reviews on TripAdvisor.”
“TripAdvisor is delighted to celebrate the success of businesses around the globe, from Sydney to Chicago, Sao Paulo to Rome, which are consistently offering TripAdvisor travellers a great customer experience,” said Alison Copus, Vice President of Marketing for TripAdvisor for Business. “The Certificate of Excellence award provides top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers.”